Ordering Information

 
PayPal Acceptance Mark

The Online Store uses Paypal for your convenience and security. No Paypal account is required; purchases can be made using credit or debit cards.

Remember to click 'Complete your order' after going through the Paypal payment process and being redirected back to the Statuesque webshop. If you do not complete the order, no order will be placed and no money will be taken.

Once your order has been placed, you will receive both a Paypal receipt and an order confirmation email from Statuesque Miniatures. If you do not receive these emails (check your spam folder) please contact Statuesque Miniatures.

Please ensure you provide the correct address. Statuesque Miniatures cannot be held responsible for items lost due to incorrect address information.

Unless specifically marked as Pre-Order or Restock Pre-Order in the product listing, Statuesque Miniatures will only ever take orders for items we currently have in stock and ready to send. If a product can be added to the shopping cart, it is in stock.

Unless it contains a Pre-Order item, all orders are generally posted within a couple of days as I make Post Office runs on Mondays, Wednesdays and Fridays when possible. You will receive an email once your order has been posted. Please remember to check your email spam folder for the posting confirmation email. Please allow 30 days for delivery to Europe, 45 days for the rest of the world.

Postage and Packaging

UK
P&P to the UK is charged at a flat rate of £2.50 per order for 1st Class Mail, regardless of how many figures are in that order. Larger orders will be sent 1st Class Signed For at no extra cost.

Europe
P&P to Europe is charged at a flat rate of £4 per order, regardless of how many figures are in that order.

Tracked International Mail can be chosen* during the Checkout process for £8.75 per order and a Tracking Number will be sent to you with your dispatch email. Orders over £50 will be sent by Tracked mail* for the basic £4 P&P fee.

Countries in the Royal Mail European Mail Zone are: Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgystan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Rest of the World
P&P to the Rest of the World (excluding Canada**) is charged at a flat rate of £5 per order, regardless of how many figures are in that order.

Tracked International Mail can be chosen* during the Checkout process for £9.35 per order and a Tracking Number will be sent to you with your dispatch email. Orders over £50 will be sent by Tracked mail* for the basic £5 P&P fee.

* Where available. Please check HERE (pdf) for the list of 'Tracked' and 'Tracked and Signed' locations from the Royal Mail. Orders over £50 from locations that do not offer Tracked or Tracked and Signed services will be sent by International Signed mail.

** Due to postal delays specific to Canada, all orders to Canada will be sent by Tracked International Mail at £9.35 per order. However, if your basket value is £50 or over, the Tracked International Mail price will drop to £5. My apologies that I can't offer the regular shipping price on all orders at this time.Tracked mail is not subject to quite the same delays as regular mail, however please allow 45 days for delivery.

Returns

If you wish to return your purchase, please contact me within 14 days of receiving your order. The order must be posted to the address below (at your cost) within 14 days of when you declared your intent to return the order. Upon receiving the returned items, Statuesque miniatures will issue a full refund.

Return Address:
Andrew Rae
Statuesque Miniatures
6 Blarbuie Road
Lochgilphead
PA31 8LE
United Kingdom
 

Statuesque Miniatures Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.statuesqueminiatures.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.” Your payment information is taken by Paypal and is not passed to the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site.).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only to help us use your Personal Information, as described above.  For example, we use Ashop Commerce to power our online store--you can read more about the Ashop Commerce Privacy Policy here:  http://www.ashopcommerce.co.uk/g/11882/privacy-policy.html.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at statuesquemini@gmail.com or by mail using the details provided below:

Statuesque Miniatures, 6 Blarbuie Road, Lochgilphead, AGB, PA31 8LE, United Kingdom
 © Andrew Rae 2010-2018. All rights reserved.